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Items purchased may either be picked up from the Store or delivered to the customer.
Pick Up from Store
After placing an order with the option “Pick up from Store”, you will be notified once your order is ready for collection or if an item is unavailable at the selected store.
You must provide your Order Number at the time of pick up. Failure to do so will prevent us from tracing and releasing your order.
If a pick-up order has not been paid for, the item will be held for a maximum period of three (3) days only. If the order is not collected within this time frame, the order will be automatically cancelled.
Delivery
Delivery of items purchased from edys is available only within Sri Lanka. Delivery charges may apply.
Delivery timelines are determined based on the items purchased and the delivery destination. Orders are usually delivered within 2–4 business days.
In certain situations, delivery may be delayed due to unforeseen circumstances beyond the control of edys.